VIP Account Manager

Are you ready for an exciting career opportunity in the world of online gaming? Join our rapidly growing business and be at the forefront of online marketing and software development in the industry. We are a business driven by passion and committed to delivering thrilling online casino experiences to players worldwide. Our flat hierarchy and culture of innovation allow for quick implementation of new ideas without bureaucracy.

As a VIP Account Manager, you will be a crucial player in ensuring that our elite customers have access to the world's most exciting and leading online casinos. You will work in a dynamic and fast-paced environment, and your passion for online gaming will be put to use in delivering an online gaming experience like no other. We are an international team, and we welcome candidates from around the world to join our team.

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Role Overview

Join our team as a VIP Account Manager and provide our elite customers with an exceptional online gaming experience. You will be responsible for maintaining relationships with high-value customers, promoting offers, reactivating inactive accounts, and handling banking inquiries. Fluency in either of these languages: Norwegian, Swedish, German, Spanish, Arabic, French or Polish is essential, and English proficiency is a bonus. The ideal candidate must have excellent communication skills, be commercially savvy, and work independently while also understanding the broader business operations.

This role offers a unique opportunity to advance a career in a dynamic and international environment. Apply now to be part of a young and ambitious team committed to achieving outstanding results in the online gaming industry.

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Responsibilities

• Building and maintaining relationships with our most valuable customers, acting as their primary point of contact and ensuring their gaming experience is exceptional.
• Increasing VIP revenue through active engagement and offering diverse promotions within regulatory rules.
• Reactivating inactive VIP customers and managing their accounts and promotional enquiries.
• Organizing gifts and events to further strengthen relationships and enhance the gaming experience for VIP customers.
• Identifying and highlighting valuable customers to the business and ensuring a warm welcome for them.
• Ensuring consistency of communication and adherence to brand guidelines, and complying with all applicable regulations and legislation while effectively managing any identified risks within areas of responsibility.

In this role, you will play a crucial role in ensuring the satisfaction and retention of our VIP customers, and in driving revenue growth for the company.

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Skills Required

• Fluency in Finnish, Norwegian, Swedish, German, Spanish, Arabic, French or Polish.
• Strong English language skills
• Preferably fluency in another language such as Finnish, Norwegian, Swedish, German, Spanish, Arabic, French or Polish.
• Strong analytical and numerical skills
• No prior understanding of the gaming industry is necessary, but a proven track record of managing projects or portfolios is desirable
• Proficiency in the Microsoft Office Suite
• Excellent organizational skills, attention to detail, time management and the ability to prioritize tasks
• Strong ability to develop and maintain customer communication
• Proven ability to achieve targets

As a VIP Account Manager, you will be expected to communicate with customers in their native language, and to understand and evaluate data to make informed decisions. Strong organizational and time management skills, as well as the ability to prioritize tasks, are essential for success in this role. Additionally, you will be expected to have strong communication skills, both written and verbal, and to be able to develop and maintain relationships with customers.

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Behavioural Competencies

• Ability to think creatively and innovate
• Strong communication and relationship building abilities
• Experience in customer service
• Excellent interpersonal skills
• A business-minded approach, with background in marketing, sales, or communications
• A confident and outgoing personality, comfortable with phone communication
• Strong persuasion and negotiation skills
• Flexibility and adaptability to changing market trends
• Resilience and determination to achieve goals
• Strong verbal and written communication abilities

Don't miss out on the opportunity to work with a team of dedicated professionals, grow with us, and expand your career globally. Apply now and be a part of a company that is committed to exceeding expectations and creating exceptional online gaming experiences.